Terms and Conditions for Discount London (part of Hospitality Line Group)
We want you to be completely happy with our service. Once you have made a reservation, if you need to cancel then we will where possible offer you reduced cancellation charges. There are however a number of products which for reasons beyond our control cannot be refunded or transferred. These include: The London Eye, London Dungeons, Shrek's Adventure, SEALIFE Aquarium, Madame Tussauds, The View from The Shard, Up at the O2, All City Cruises products, Overnight Sightseeing Tours, Theatre Tickets, War of The Worlds, Theatre Packages, RIB Experiences, The ArcelorMittal Orbit, Rail Tours and Special Event Packages such as Christmas, New Year's Eve, Valentines and Mother's Day bookings.
Christmas and New Year's Eve Terms & Conditions can be viewed here. Please also note that the Thames Riverboat Disco cruise cannot be refunded or amended within 16 days of the travel date.
Please have your booking reference available when contacting us.
- Any cancellation made once you have booked will incur a £20.00 cancellation charge
- For cancellations made within 72 hours of the date of your trip, we cannot refund any monies paid
- Should you wish to transfer your booking to an alternative date or make any other amendments, then we will apply a £20.00 administration charge. However this will be subject to availability, requires at least 72 hours notice from the date of your trip and does not apply to The London Eye, London Dungeons, Shreks Adventure, SEALIFE Aquarium, Madame Tussauds, The View from The Shard, Up at the O2, Overnight Sightseeing Tours, Theatre Tickets, Theatre Packages, RIB Experiences, Rail Tours and Special Event Packages which are strictly non-refundable and non-transferable in all circumstances. Please also note that the Thames Riverboat Disco Cruise cannot be refunded or amended within 16 days of the travel date and the ArcelorMittal Orbit at The Queen Elizabeth Olympic Park cannot be refunded or amended within 7 days of the travel date. Discount London cannot accept any responsibility in the event that the supplier is unable to offer the alternative date.
- On Request Bookings: On request bookings need to be accepted by the supplier before they are confirmed with the customer. This process can take up to 48 hours, so customers may have to wait up to two working days before they receive their voucher.
- Gift Vouchers (valid for 1 year) and Promotional Codes exclude theatre bookings.
- Up at the 02: Please note that under 18's must be accompanied by an adult.
Prices & Images
Prices displayed on our websites are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price. Please note the Price Promise Guarantee is not available for theatre products and the lower price must be available for a period of 3 months to qualify. All individual products are subject to price variation. Pricing is correct at time of booking. We reserve the right to change the price of a product at any time. Images may not necessarily represent the product and are a representation of the attraction, restaurant or event.
Please note if the number of passengers shown on the voucher you present on the day exceeds the number you have booked with us you will be charged for these additional passengers. You will also be charged for the number of passengers shown on the voucher if your voucher is presented at the venue you have booked subsequent to your party organiser receiving from us written confirmation that your booking has been cancelled, as requested by them.
Promotional codes provided to you by us or our affiliates ("Promo Codes") may be valid for limited periods and can only be used once. Please note that all promo codes exclude the Tower of London, HMS Belfast, the Churchill War Rooms, The Symphony NYE Cruise and Theatre products. A Promo Code can only be used once per qualifying transaction and is applied to the transaction as a whole. Multiple bookings for the same service, identified by debit card or booking name, are considered to be 'one qualifiying transaction'. If you fail to enter the Promo Code at the time of purchase, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the Site. Promo codes are not applicable for Gift Vouchers. You may not redeem or exchange the Promo Code or applicable discount for cash. You may not use or combine the Promo Code with any other promotions. Product specific promotional codes can only be used for the stated attraction. We reserve the right to modify or withdraw a Promo Code at any time without prior notice.
Discount London and it's agents reserve the right to refuse admission and remove from that service any person whose condition in the opinion of Discount London its agent's staff interferes, or is likely to interfere with the enjoyment of the service by other participants.
Please note that all tour routes are subject to change without prior notice. No refunds or discounts will be offered under such circumstances. We recommend that you check http://www.tfl.gov.uk/ before travelling in London to be aware of any events taking place which may affect your journey or experience.
Reviews
The discount offer on a future booking is subject to a review being successfully published by Discount London. All published reviews remain the licensed property of Discount London. A minimum spend of £50 applies to qualify for the discount, the redemption period is restricted as per the date on the discount code email and product restrictions apply.
Discount London, its employees, servants and /or agents and /or suppliers do not accept any liability for any death, injury, theft or loss sustained at our venue to any person or their belongings, including vehicles.
The liability of Discount London in respect of any breach of these terms and conditions, including any implied terms shall not exceed any consequential loss however suffered by the clients or the guests and shall in any event be limited to the maximum amount invoiced and paid for the party's booking.
Discount London does not accept any liability nor will be liable for non completion of any service or any delays arising as a result of:-
- Strikes, riots of lockouts affecting any trade which Discount London is concerned
- Adverse weather conditions
- Loss, damage or cancellation due to fire, flood of any other cause beyond its control
- Cancellation of the service by the supplier
These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts.
Discount London recommend that you purchase travel insurance when visiting London
Discount London is part of Hospitality Line Group
Terms and Conditions - New Year’s Eve
All pictures are for illustration purposes only and do not necessarily represent the event. Firework display is subject to final confirmation by the Mayor of London. Due to changing tides, river traffic and weather conditions, we are unable to confirm or guarantee the exact position the vessel will moor at to take in the views of the Fireworks display at Midnight. The crew will endeavour to secure the best position possible for viewing of the display, however please respect that the Captain's decision is final. All details subject to change.
1. Confirmation of Booking
1.1. Full payment is due at time of booking for all New Year’s Eve bookings and is strictly non refundable and non transferable.
1.2. E-tickets, tickets and vouchers (dependent on event) will be sent by Hospitality Line approximately 10 - 14 days before the event date, and only once full payment has been received as cleared funds.
2. Cancellations and Charges
2.1. Any cancellations must be communicated in writing to Hospitality Line or its trading brands by the party organiser; we cannot accept any cancellations over the telephone.
3. Liability
3.1. Hospitality Line, its trading brands and its agents reserve the right to refuse admission and remove from that service any persons, whose condition in the opinion of Hospitality Line or its agent's staff interferes, or is likely to interfere with the enjoyment of the service by other participants. All persons attending the event under your booking shall:
3.1.1. Comply with all licensing, health and safety and other regulations relating to the Venue
3.1.2. Not bring any dangerous or hazardous items into the Venue and to remove such items promptly when requested to do so by an authorised person
3.1.3. Not consume food or drink at the Venue not supplied by the authorised caterers without their prior consent
3.1.4. Not act in any improper or disorderly manner, leave the Venue promptly at the appropriate time and comply with any reasonable request by the Venue’s employees.
3.2. Hospitality Line and its trading brands do not accept any responsibility in respect of the person prevented from entering the function, or asked to leave due to their conduct.
3.3. No refunds will be issued for anyone asked to leave due to no compliance with point 3.1 and 3.2
3.4. All services offered by Hospitality Line, its trading brands and its agents, including product descriptions and prices are offered strictly subject to availability. We reserve the right to make changes to the advertised elements of each party, but in doing so will undertake to offer a suitable alternative.
3.5. Hospitality Line, its trading brands and its agents reserve the right to cancel an event due to insufficient numbers or a corporate buy out. In which case an alternative date will be offered or a full refund of monies paid will be given, we shall have no further liability to you.
3.6. Hospitality Line and its trading brands do not accept any liability and shall not be liable for non-completion of any party, or for any delays as a result of:
3.6.1. Strikes, Riots or Lockouts affecting any trade
3.6.2. Adverse weather conditions
3.6.3. Loss, damage or cancellation due to Fire, Flood or any other cause beyond its control
3.7. Please note if the number of passengers shown on the voucher you present on the day exceeds the number you have booked with us, you will be charged for the additional passengers.
4. Complaints
4.1. All complaints must be made in writing to Hospitality Line by the lead booker only, we are unable to respond to other members of the party.
4.2. The client must notify Hospitality Line in writing within 7 days of the event concerned. Failure to comply with this condition shall debar the client from making any claim against Hospitality Line or the venue at a later date, save for a claim relating to death or personal injury suffered due to negligence on the part of Hospitality Line or the venue.
4.3. Hospitality Line will endeavour to respond to all complaints within 28 days of receipt, unless otherwise specified.
4.4 Any refunds as a result of a complaint will be made to the lead booker only and not to any attendees of the booking. Any refund will be returned to the same payment method used to make the booking.
5. Price Promise Guarantee
5.1 If you find exactly the same package at the same venue for a lower price within 48 hours of booking with Hospitality Line, we will match the price of the event. The price must be available for a period of 3 months.
5.2. The price promise guarantee only applies to bookings which are then compared to products which are priced in pounds sterling.
5.3. We must receive your request for the price promise guarantee within 48 hours of you securing a booking with us by paying the deposit or full payment (whichever applies). Your request must be emailed to us and include proof to support your claim i.e where you saw the product, a screenshot of the product on a website (if applicable) or the product offering in writing.
5.4. Before we can accept your request, we must be satisfied that: (a) the product you have booked and the product you found are identical and (b) the product you found was available to book (i.e. not subject to availability or on request) at the time you took your screenshot and is priced fully and accurately.
5.5. The price promise guarantee will not apply if the cheaper offer is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount.
5.6. When assessing your request, we will only compare total product prices (which will include the cost of the product plus handling and delivery charges as well as any taxes, fees or other charges).
5.7. If you have paid in full, we can only make refunds via the original payment method.
5.8. We reserve the right to change or withdraw the price promise guarantee at any time.
6. General
6.1. Attendees will be strictly over 18 years old only, unless otherwise specified. Visitors may be required to provide a proof of identification or, where applicable, the credit card used for the booking of such tickets. Hospitality Line recommend that everyone in your party brings photographic identification with them on the bight on the event.
6.2. Unless otherwise specified, all menu selections and special requests such as dietary requirements should be made at time of booking in writing
6.3. Hospitality Line and its trading brands will endeavour to accommodate late menu or detail changes but will not be held responsible for changes communicated less than 30 calendar days before the event date; all details should be confirmed in writing.
6.4. All prices are correct at time of going to press. All individual products are subject to price variation. Pricing is correct at time of booking. We reserve the right to change the price of a product at any time.
6.5. Additional specific venue terms and conditions may also apply
6.6. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. The liability of Hospitality Line and its trading brands in respect of any breach of these Terms and Conditions, including applied Terms shall not extend any consequential loss whatsoever suffered by the client or their guests.
International Passenger Protection
For UK Operators selling Packages in the UK only
In accordance with the UK Package Travel & Linked Travel Regulations 2018 all passengers booking with Hospitality Line Ltd are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Hospitality Line Ltd.
There is no requirement for Financial Protection of day trips or single elements, and none is provided.
Hospitality Line Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book with Hospitality Line Ltd. This insurance does not cover the insolvency of agents, however, bookings through agents with Hospitality Line Ltd are covered in the event of the insolvency of Hospitality Line Ltd.
In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:
IPP Claims at Sedgwick
Telephone: +44 (0)345 266 1872
Email: Insolvency-claims@ipplondon.co.uk
or online at http://www.ipplondon.co.uk/claims.asp
These terms and conditions are governed by English Law and in the unlikely event of dispute, the parties shall submit to the exclusive jurisdiction of the English Courts.
Copyright 2019 Discount London Ltd. All rights reserved. Discount London Ltd. and the associated logos are registered trademarks of Discount London Ltd. and its affiliates.
