FAQs

Please scroll down for New Year's Eve specific FAQ's

How are my tickets sent?
Your e-tickets are sent via email.

Can I show my vouchers on my smartphone or tablet?
Please follow the instructions on the accompanying email.

How long does it take to process my booking?
If you have made a booking for the same day or the following day we will process your booking as a priority and send vouchers to you as soon as possible via email. If you have not received your vouchers prior to your booking date, please contact us immediately.

What about visiting attractions in peak times? Will it affect the queue time?

Madame Tussauds

Due to the popularity of this attraction especially in peak times such as Bank Holidays and School Holidays this may cause the queue time to be longer than expected. We would advise to arrive as early as possible to avoid disappointment.  

London Eye

Due to the popularity of the London Eye there is a high demand for tickets especially in peak times such as Bank Holidays and School Holidays. We would advise to take your voucher to the London Eye ticket desk as early as possible to avoid disappointment. 

We require an email from the purchaser advising the new lead name of the person travelling, this person will then be required to sign the documents and present official identification such as a driving license or passport. 

I have still not received my tickets/vouchers after two working days...
If you have not received your tickets/vouchers, please visit the below link where you will be able to download them: https://www.discount-london.com/download-voucher
Please ensure you check all folders including your junk/spam. If you are unable to download tickets/vouchers please email us at info@discount-london.com

Can I change the date of my booking? 
Where possible, at the discretion of the supplier, your booking can be changed, (excluding Eurostar, Theatre, The View from The Shard, CIty Cruises, Up at the O2, RIB Voyages, The Orbit packages, Theatre, London Eye, Madame Tussauds, SEALIFE London, London Dungeon, Shrek's Adventure and the Tower of London) . Please see our terms and conditions for more details. There may be a admin fee subject to each change. We need at least 72 hours notice.

Can I cancel my booking?
Cancellations cannot be made within 72 hours of your booking date subject to certain packages. Prior to this there will be a 20% cancellation fee and we require all cancellations in writing via email with an explanation why. Please see our terms and conditions for more details.

What happens if I miss my experience?
Unfortunately there is little we can do if the experience has been missed, however we will be happy to investigate further depending on the circumstances. Please note that any action taken would be at the discretion of the supplier. We would require a full explanation in writing via email.

How and when is my credit/debit card charged for my booking?
Full payment is required at time of booking, which is debited at the end of the booking process. When a booking is made via our website the payment is run through Sage Pay payment gateway and then to the merchant bank for authorisation. For some packages, payment is reserved in your account until your booking request is confirmed (the website will advise if your booking is on request). If your chosen package is not available then the reserved payment is cancelled and aborted. This depends on each bank when they will register this transaction and is completely out of our control.

Do I need to provide my AVS/CV2 security code for payment?
Yes definitely. The AVS/CV2 checks can help us protect you against fraud. AVS stands for Address Verification Service and CV2 is the 3 or 4 digit security code found on most cards.  The security code can usually be found on the signature strip on the back of most cards. In most cases the security code is the last 3 digits printed on this signature strip. With American Express cards, the security code is the four digits printed just above the card number.